Values of Customer Experience Management Training.
What is customer experience management ?
In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.
Customer Experience Management, SLA, Quality of Service (QoS) and Quality of Experience (QoE) are terms often used loosely and sometimes even interchangeably.
Why customer experience management is essential ?
Customer Experience Management includes all practices to plan, design and react to customer interactions.
Customer Experience Management has the power to increase customer satisfaction, loyalty and advocacy of your services and brand when meeting or exceeding customer expectations.
Learning Opportunities :
Learn more about Customer Experience Management concepts, Service Level Agreements (SLAs), Grade of Service (GoS), Class of Service (CoS), Quality of Service (QoS) and Quality of Experience (QoE) including:
Concept, Architecture, Parameters, and Performance
QoS Issues for Next Generation Network
QoE performance indicators
QoE for subscriber-level monitoring
QoS for equipment troubleshooting and RCA
QoS and QoE working in parallel
QoS/QoE and Creating comprehensive framework
Cos and GoS
Relationships between Customer Experience Management, SLA, QoS and QoE
Who Should Attend This Course ?
Course designed for :
Customer Experience Management training course has been designed for anyone who is interested to learn more about Customer Experience Management, QoS, QoE and those who plan, create, design and implement Service Agreements.
Course Topics :
Introduction
NGN Reference Architecture
QoS Building Blocks
QoS Building Blocks
QoS vs. QoE
Impact of QoS on QoE
Concepts behind GoS and CoS
Service Level Agreements (SLAs)
Generic Structure of SLAs
SLA Performance Metrics
QoS and QoE Measurement
Case Study and workshops
Want To Learn More ?
Call Tonex today at : +1-972-665-9786, or Visit tonex.com for customer experience management course and workshop detail.
Presented By : TONEX TRAINING
What is customer experience management ?
In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.
Customer Experience Management, SLA, Quality of Service (QoS) and Quality of Experience (QoE) are terms often used loosely and sometimes even interchangeably.
Why customer experience management is essential ?
Customer Experience Management includes all practices to plan, design and react to customer interactions.
Customer Experience Management has the power to increase customer satisfaction, loyalty and advocacy of your services and brand when meeting or exceeding customer expectations.
Learning Opportunities :
Learn more about Customer Experience Management concepts, Service Level Agreements (SLAs), Grade of Service (GoS), Class of Service (CoS), Quality of Service (QoS) and Quality of Experience (QoE) including:
Concept, Architecture, Parameters, and Performance
QoS Issues for Next Generation Network
QoE performance indicators
QoE for subscriber-level monitoring
QoS for equipment troubleshooting and RCA
QoS and QoE working in parallel
QoS/QoE and Creating comprehensive framework
Cos and GoS
Relationships between Customer Experience Management, SLA, QoS and QoE
Who Should Attend This Course ?
Course designed for :
Customer Experience Management training course has been designed for anyone who is interested to learn more about Customer Experience Management, QoS, QoE and those who plan, create, design and implement Service Agreements.
Course Topics :
Introduction
NGN Reference Architecture
QoS Building Blocks
QoS Building Blocks
QoS vs. QoE
Impact of QoS on QoE
Concepts behind GoS and CoS
Service Level Agreements (SLAs)
Generic Structure of SLAs
SLA Performance Metrics
QoS and QoE Measurement
Case Study and workshops
Want To Learn More ?
Call Tonex today at : +1-972-665-9786, or Visit tonex.com for customer experience management course and workshop detail.
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