Skip to main content

Customer Experience Management Training, Workshop Training Programs

Values of Customer Experience Management Training.
Presented By : TONEX TRAINING

Customer Experience Management Training, Workshop Training Programs



What is customer experience management ?

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Customer Experience Management, SLA, Quality of Service (QoS) and Quality of Experience (QoE) are terms often used loosely and sometimes even interchangeably.

Why customer experience management is essential ?

Customer Experience Management includes all practices to plan, design and react to customer interactions.

Customer Experience Management has the power to increase customer satisfaction, loyalty and advocacy of your services and brand when meeting or exceeding customer expectations.

Learning Opportunities :

Learn more about Customer Experience Management concepts, Service Level Agreements (SLAs), Grade of Service (GoS), Class of Service (CoS), Quality of Service (QoS) and Quality of Experience (QoE) including:

Concept, Architecture, Parameters, and Performance
QoS Issues for Next Generation Network
QoE performance indicators
QoE for subscriber-level monitoring
QoS for equipment troubleshooting and RCA
QoS and QoE working in parallel
QoS/QoE and Creating comprehensive framework
Cos and GoS
Relationships between Customer Experience Management, SLA, QoS and QoE

Who Should Attend This Course ?

Course designed for :

Customer Experience Management training course has been designed for anyone who is interested to learn more about Customer Experience Management, QoS, QoE and those who plan, create, design and implement Service Agreements.

Course Topics :

Introduction
NGN Reference Architecture
QoS Building Blocks
QoS Building Blocks
QoS vs. QoE
Impact of QoS on QoE
Concepts behind GoS and CoS
Service Level Agreements (SLAs)
Generic Structure of SLAs
SLA Performance Metrics
QoS and QoE Measurement
Case Study and workshops

Want To Learn More ?

Call Tonex today at : +1-972-665-9786, or Visit tonex.com for customer experience management course and workshop detail.

Labels:

Comments

Post a Comment

Popular posts from this blog

LTE Advanced Pro Training - 5G Training - Tonex Training

Length: 3 Days Tonex offers LTE Advanced Pro Training , a 3-day course that features points incorporating real progresses in 3GPP Release 13 setting up the establishment of 5G. Now and again alluded to as 4.5G, LTE (Long-Term Evolution) Advanced Pro is for the most part taken a gander at as a steppingstone to 5G broadband. Others see LTE Advanced Pro as a 5G-like technology accessible now while versatile providers set up their 5G long haul networks throughout the following couple of years. LTE Advanced Pro products fired appearing in 2018 and promptly provided information accelerates to 3Gbps just as upgraded limit and effectiveness. Watch video The principle advances supporting LTE Advanced Pro include: Transporter Aggregation 4×4 MiMo Antennas 256 QAM Modulation Scheme Longer Battery Life Closer Alignment with 5G Range Sharing Topics Covered: Introduction to LTE/LTE-A and LTE Advanced Pro LTE Advanced Pro Evolution to 5G LTE Advanced Pro Technology and ...
Post a Comment
Read more

Command & Control (C2) Software Training, NASA Case Study

  Did you know ? Development of Command and Control (C2) systems are usually maintained by larger software development projects. WHY COMMAND & CONTROL C2 TRAINING ? In this Tonex command and control  C2 training course , you will learn how to specify, plan, develop, deliver, use, maintain and operate a Command and Control Software supporting functions such as tracking, common operating displays, security architectures, simulation, and cross domain solutions. LEARNING OPPORTUNITIES Elaborate  Command and Control  [C&C) or C2] system and software List the motivations for Command and Control software Listing competing standards for Command and Control software development including frameworks Steps listing in developing software for a launch control system Discussion on Command and Control software development process Requirements listing Examine software defects, testing, and many other. C2 COURSE AGENDA Fundamentals of Command and Control System C2 and Softwar...
Post a Comment
Read more

Best 5G Training, 5G Systems Survey Training

The course incorporates traffic cases and survey of arrangements, organizations and items. Both 3GPP and IMT-2020 methodologies are secured. 5G Training , 5G System Survey Training, presents 5G innovation, engineering and conventions. 5G air interface and the center system advancements and arrangements are likewise talked about. Learn about : The key 5G standards , administrations and specialized perspectives Reason for executing 5G in the current versatile ecosystem 5G use cases and applications 5G arrange highlights 5G systems versus conventional LTE, LTE-An and LTE-A genius systems Utilization of NFV/SDN and system slicing in 5G system 5G radio access organize including 5G new radio (NR) Course planned for : Network engineers, Specialists, administrators, showcasing and activity faculty who need a review of the 5G systems including 5G Radio Access Network (RAN), 5G New Radio (NR), 5G center and reconciliation with LTE/LTE-An and LTE-A Pro. Course Outline : Introd...
Post a Comment
Read more