Customer Experience Management Training, Workshop Training Programs

Values of Customer Experience Management Training.

Presented By : TONEX TRAINING

Customer Experience Management Training, Workshop Training Programs

What is customer experience management ?

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Customer Experience Management, SLA, Quality of Service (QoS) and Quality of Experience (QoE) are terms often used loosely and sometimes even interchangeably.

Why customer experience management is essential ?

Customer Experience Management includes all practices to plan, design and react to customer interactions.

Customer Experience Management has the power to increase customer satisfaction, loyalty and advocacy of your services and brand when meeting or exceeding customer expectations.

Learning Opportunities :

Learn more about Customer Experience Management concepts, Service Level Agreements (SLAs), Grade of Service (GoS), Class of Service (CoS), Quality of Service (QoS) and Quality of Experience (QoE) including:

Concept, Architecture, Parameters, and Performance
QoS Issues for Next Generation Network
QoE performance indicators
QoE for subscriber-level monitoring
QoS for equipment troubleshooting and RCA
QoS and QoE working in parallel
QoS/QoE and Creating comprehensive framework
Cos and GoS
Relationships between Customer Experience Management, SLA, QoS and QoE

Who Should Attend This Course ?

Course designed for :

Customer Experience Management training course has been designed for anyone who is interested to learn more about Customer Experience Management, QoS, QoE and those who plan, create, design and implement Service Agreements.

Course Topics :

Introduction
NGN Reference Architecture
QoS Building Blocks
QoS Building Blocks
QoS vs. QoE
Impact of QoS on QoE
Concepts behind GoS and CoS
Service Level Agreements (SLAs)
Generic Structure of SLAs
SLA Performance Metrics
QoS and QoE Measurement
Case Study and workshops

Want To Learn More ?

Call Tonex today at : +1-972-665-9786, or Visit tonex.com for customer experience management course and workshop detail.

Comments

Renewable energy

Renewable energy is making its move. Eighteen percent of all electricity in the United States was produced by renewable sources in 2017, including solar, wind and hydroelectric dams. That’s up from 15 percent in 2016. According to data released by the International Renewable Energy Agency (IRENA), by the end of 2017, global renewable generation capacity increased by 167 GW (gigawatts) and reached 2,179 GW worldwide. This represents a yearly growth of around 8.3 percent, the average for seven straight years in a row. According to the National Renewable Energy Laboratory and the Department of Energy, renewable energy is important because of:

Most Popular Cloud Security, Cloud Computing Training Crash Course

Cloud Security in this COVID-19 Time: Right now, COVID-19 has rendered millions of people at home and the corporate firms cybersecurity is at risk. Because the officials are not capable enough to work via their secure office network and the security breachers and hackers are availing this opportunity. They are defiling the network and trying to steal your confidential information. It’s time to secure your network today. Cloud security is the assurance of data put away online from burglary, spillage and erasure. Why Cloud Security Is Important ? Cloud security is important for both business and individual clients. Everybody needs to realize that their information is sheltered and secure and organizations have lawful commitments to keep customer data secure, with specific areas having increasingly severe guidelines about data storage. Cloud Security Training Crash Course by Tonex : Cloud Security Training Boot Camp by Tonex gives specialized subtleties on information, data, and storage ...

Critical Infrastructure Protection (CIP) NERC training course

Critical Infrastructure Protection (CIP) NERC training course will show you the CIP models created by Federal Energy Regulatory Commission (FERC) and North American Electric Reliability Corporation (NERC) and will help you to comprehend the prerequisites for staff and training, physical security of Bulk Electric Systems (BES) cybersecurity and data protection. NERC is resolved to secure the BES against cybersecurity bargains prompting insecurity. Another change started in 2014 so as to move from CIP adaptation 3 benchmarks to CIP variant 5. The objective is to enhance the specialized security prerequisites for BES and desires for consistence and requirement.

Baby Twum Blog

Search This Blog