Skip to main content

Customer Experience Management Training, Workshop Training Programs

Values of Customer Experience Management Training.
Presented By : TONEX TRAINING

Customer Experience Management Training, Workshop Training Programs



What is customer experience management ?

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Customer Experience Management, SLA, Quality of Service (QoS) and Quality of Experience (QoE) are terms often used loosely and sometimes even interchangeably.

Why customer experience management is essential ?

Customer Experience Management includes all practices to plan, design and react to customer interactions.

Customer Experience Management has the power to increase customer satisfaction, loyalty and advocacy of your services and brand when meeting or exceeding customer expectations.

Learning Opportunities :

Learn more about Customer Experience Management concepts, Service Level Agreements (SLAs), Grade of Service (GoS), Class of Service (CoS), Quality of Service (QoS) and Quality of Experience (QoE) including:

Concept, Architecture, Parameters, and Performance
QoS Issues for Next Generation Network
QoE performance indicators
QoE for subscriber-level monitoring
QoS for equipment troubleshooting and RCA
QoS and QoE working in parallel
QoS/QoE and Creating comprehensive framework
Cos and GoS
Relationships between Customer Experience Management, SLA, QoS and QoE

Who Should Attend This Course ?

Course designed for :

Customer Experience Management training course has been designed for anyone who is interested to learn more about Customer Experience Management, QoS, QoE and those who plan, create, design and implement Service Agreements.

Course Topics :

Introduction
NGN Reference Architecture
QoS Building Blocks
QoS Building Blocks
QoS vs. QoE
Impact of QoS on QoE
Concepts behind GoS and CoS
Service Level Agreements (SLAs)
Generic Structure of SLAs
SLA Performance Metrics
QoS and QoE Measurement
Case Study and workshops

Want To Learn More ?

Call Tonex today at : +1-972-665-9786, or Visit tonex.com for customer experience management course and workshop detail.

Labels:

Comments

Post a Comment

Popular posts from this blog

Buy Punk moon letters printed sweatshirts for women on EJStore.Net

Buy Punk moon letters printed sweatshirts for women on EJStore.Net . Gender: Women Item Type: Hoodies,Sweatshirts Sleeve Style: Regular Fabric Type: Knitted Hooded: Yes Pattern Type: Patchwork Collar: Hooded Type: Zip-up Material: Polyester,Cotton Sleeve Length(cm): Full Clothing Length: Regular Weight: women hoodies sweatshirts Style: Casual Good quality: Hoodies for women Buy this item on EJ Store  https://ejstore.net/collections/clothing/products/punk-moon-letters-printed-sweatshirts-for-women
Post a Comment
Read more

Avionic Systems Engineering Crash Course : Tonex Training

Avionic Systems Engineering Crash Course covers a comprehensive training of theories, technical, certification requirements, and the technologies applied in the today and future avionic systems. By taking this training course, you will fully understand all the systems involved in the avionic technology, plus you will be introduced to DO-178C and DO-254. TONEX Avionic Systems Engineering Crash Course is fun and dynamic. Lectures are delivered in the format of interactive presentations. Once the theoretical part of the training is thorough, you will practice the taught concepts and theories with real-world examples to ensure you have completely learned all the topics. Audience: 4-day course designed for: Design engineers Manufacture engineers and managers Support engineers Application engineers Systems engineers Safety engineers Software/hardware engineers Quality assurance or certification personnel All other professional engineers and managers involved in avionic systems onto air-v...
Post a Comment
Read more

Take Electronic Warfare Threat Modeling and Simulation Training - Tonex Training

Price: $3,999.00 Length: 4 Days Electronic warfare uses centered energy, typically radio waves or laser light, to befuddle or debilitate an enemy's electronics. It can likewise include tuning in — gathering an enemy's radio flags or detecting the radar of an approaching rocket. The Electronic Warfare Threat Modeling and Simulation Training Course gives modeling and simulation of great and new threat condition connected to Electronic Warfare (EW) foundation. This course intended for military professionals, analysts, engineers, electrical engineers, project managers, electronic warfare technical professionals and anybody engaged with arranging, examination, modeling and simulation of Electronic Warfare Threat in the new condition. TONEX has created training courses in ISR, Microwave, Radar, EW, Tactical Data Link, Link 11, Link 16, Link 22, strategic lasers electrical frameworks and other imaginative training programs since 1993. Learning Objectives:  After successful comple...
Post a Comment
Read more